TL;DR: Every Vertiq printer includes remote video training in English, with multilingual assistance available, and the control software is included. The exact training scope is confirmed in writing with each quote, so you know before buying what is covered. After purchase, U.S.-based support from Sherman Oaks, California is available by phone, email and chat. Training is not on-site, and nothing here promises response times.
What the site states about training
Anything beyond these points — topics, number of sessions, format — is set out in your written quote rather than on this page. Ask for it in writing before you buy.
How training is delivered
Training is remote, by video, in English. That means you work with the machine in your own space rather than at a showroom. If someone on your team is more comfortable in another language, multilingual assistance is available.
The included control software
Each Vertiq printer includes control software. Published facts about it:
For file preparation guidance, see wall printer resolution explained. For surfaces, see best surfaces for UV wall printing.
Setup and delivery
How your machine arrives — ready to set up or in pieces with installation guidance — is confirmed with your quote. Setup time varies by model; Hypermural X, for example, lists 10–15 minute setup.
Maintenance costs published on the site
Maintenance supplies cost about $150. Replacement industrial printheads are about $1,500 and Nova printheads about $3,200 when needed. The one-year parts warranty on electronic and mechanical parts is subject to each model's written terms.
Support after purchase
Support comes from Vertiq's U.S.-based team in Sherman Oaks, California:
What training is not
Training is about operating the machine. It is not business, legal, tax or marketing advice, and it does not include finding customers for you. For business planning, see the startup checklist and how to price a wall mural job.