Ownership
Vertiq Warranty: One-Year Parts Coverage, U.S.-Based Support
Buying a wall printer is a long-term decision. Here is exactly what the Vertiq warranty covers, what it does not, how printheads are treated, and how to reach our U.S. team when you need help.
An American company
Vertiq Printers is based in Sherman Oaks, California.
Designed in the USA
Our printer configurations are designed and specified by our U.S. team.
Shipped from the USA
Every machine is shipped from California. Price includes shipping to any country.
U.S.-based support
Support from our U.S. team in Sherman Oaks, California, with multilingual assistance available in all languages.
Coverage at a glance
Every Vertiq printer includes a one-year warranty on electronic and mechanical parts — motherboard, motors, sensors, UV lamps, pumps and the ink system — subject to the warranty terms issued with your model's quote.
What is covered
- Motherboard and control electronics
- Motors and drive system
- Sensors
- UV curing lamps
- Pumps and ink delivery system
What is not covered
- Consumables (ink, cleaning solution, filters, dampers)
- Normal printhead wear — Epson printheads carry the manufacturer's own 30–90 day warranty, valid while the head remains installed as shipped
- Damage from improper maintenance or operation
- Accidental damage
- Labor and shipping unless stated in your warranty terms
How to request warranty help
Email office@vertiqprinters.com or call (833) 758-3784 with your serial number, photos or a short video of the issue, and the date you noticed it. Our U.S. team will walk you through diagnosis before any part ships.
Model note: The Vertiq Nova carries a two-year parts warranty.
Full warranty terms and the BetterPrint software license are issued in writing with your quote.
Model-by-model warranty
| Model | Parts warranty | Written terms |
|---|---|---|
| Hypermural X | 1-year parts warranty | Issued with your quote |
| Hypermural X Dual | 1-year parts warranty | Issued with your quote |
| Immersive Dual | 1-year parts warranty | Issued with your quote |
| Vertiq Apex | 1-year parts warranty | Issued with your quote |
| Vertiq Nova | 2-year parts warranty | Issued with your quote |
| Spectra Dual | 1-year parts warranty | Issued with your quote |
Full warranty terms and the BetterPrint software license are issued in writing with your quote.
Printheads
Every Vertiq model uses Epson printheads — one Epson I3200 head on the Vertiq Nova, two Epson I1600 heads on the other models. Normal printhead wear is not part of the Vertiq parts warranty; Epson printheads carry the manufacturer's own 30–90 day warranty, valid while the head remains installed as shipped. Leave heads in place and follow the daily capping and cleaning routine to protect them.
U.S.-based support
Support from our U.S. team in Sherman Oaks, California, with multilingual assistance available in all languages, Mon–Fri 9–6 PT. Multilingual assistance is available in all languages — tell us your preferred language when you get in touch.
(833) 758-3784office@vertiqprinters.com
Delivery and after-sales details: Shipping & Support and the Support Center.
Training
Remote video training and operator onboarding cover setup, printing and maintenance. Training scope is confirmed in writing with your quote.
Parts & ink
Replacement UV ink, consumables and spare parts are ordered through the Vertiq support team. Ask us for current availability for your model.
Warranty FAQ
What does the Vertiq warranty cover?
Every Vertiq printer includes a one-year warranty on electronic and mechanical parts — motherboard, motors, sensors, UV lamps, pumps and the ink system — subject to the warranty terms issued with your model's quote. The Vertiq Nova carries a two-year parts warranty.
What is not covered by the warranty?
Consumables (ink, cleaning solution, filters, dampers); Normal printhead wear — Epson printheads carry the manufacturer's own 30–90 day warranty, valid while the head remains installed as shipped; Damage from improper maintenance or operation; Accidental damage; Labor and shipping unless stated in your warranty terms.
Are printheads covered?
Normal printhead wear is not covered by the Vertiq parts warranty. Epson printheads carry the manufacturer's own 30–90 day warranty, valid while the head remains installed as shipped.
How do I request warranty help?
Email office@vertiqprinters.com or call (833) 758-3784 with your serial number, photos or a short video of the issue, and the date you noticed it. Our U.S. team will walk you through diagnosis before any part ships.
See a Vertiq printer run before you buy
Advanced printing technology, backed by an American company. Designed in the USA and shipped from the USA, with U.S.-based support and multilingual assistance available in all languages.
American company · Designed in the USA · Shipped from the USA · U.S.-based support · Multilingual help · 1-year parts warranty · Warranty details
Warranty: one-year parts coverage — see terms