Where your machine comes from, how it reaches you, and who answers the phone afterwards. Anything that depends on your configuration or address is confirmed in writing with your quote rather than promised here.
Vertiq machines leave our Sherman Oaks, California facility assembled. You are not receiving a crate of components to build, and you are not importing directly from an overseas factory with customs paperwork in between.
Freight is quoted per destination — the crated size of the machine, your address and site access all affect the number, so it appears as its own line on your quote. We ship to destinations in the United States and Canada.
Typical process; details confirmed on your quote.
You tell us the model, accessories and delivery address. We send an itemized quote covering machine, ink, accessories, freight and training options.
Deposit and payment terms are agreed and confirmed in writing before anything ships. Nothing is assumed or implied verbally.
Once terms are confirmed we book freight from our Sherman Oaks, California facility to your destination and share the schedule with you.
The machine arrives assembled and crated. You will be told in advance what access, clearance and handling help the delivery requires.
Our California team walks you through positioning, first ink load, calibration and your first test prints. The scope and format are confirmed in writing with your quote.
Support is handled from California by the same team that ships the machines. One phone number, one email address, no time-zone gap.
Training covers machine setup, loading and purging ink, calibration, the software workflow from artwork to print, and routine maintenance. The format, duration and delivery method that apply to your order are confirmed in writing with your quote.
If training matters to your decision, ask for it to be written into the quote before you pay a deposit, and check exactly what is and is not covered.
Warranty coverage and service terms are confirmed in writing with your quote for the specific model and configuration you order.
Routine maintenance is short and mostly habitual: cap and clean the printhead at the end of each print day, agitate white ink so the pigment stays in suspension, keep the UV lamp and its housing free of dust and overspray, and wipe the rail and encoder strip before a job. Skipping these is the most common cause of print-quality problems.
More detail in our maintenance articles on the blog.
All three models run a CMYK + White five-colour UV ink system. Ink, cleaning solution and consumables are ordered through us, and current pricing is confirmed with your quote.
Availability and lead time for replacement parts — printheads, rails, extension rods, UV lamps — depend on the part and are confirmed with your quote. Ask about the parts you consider critical before you order.
Ask for an itemized quote and you will see machine, ink, accessories, freight and training as separate lines.